Sales, Customer Service, Admin & Operations Coordinator

The Role: We are looking for a versatile team member to support our sales, customer service, administrative tasks and operations. This is a great fit for someone organized, personable, and comfortable wearing multiple hats — no prior industry experience required, we will train you on our systems and processes.

What You'll Do: Sales Support ● Assist with wholesale account communication, inventory, and order follow-up ● Support outreach to existing and prospective retail partners ● Help track inventory reports and restock needs with store contacts ● Create and process orders for wholesale customers ● Manage invoice creation and ensure accuracy before sending ● Conduct in-person visits to high-value retail customers Customer Service ● Respond to customer inquiries via email, phone, text, and social media ● Handle order issues, substitutions, and delivery questions ● Support quality control feedback and flavor/product questions ● Manage delivery logistics and customer support on delivery days Admin & Operations ● Support Shopify order management and loyalty program administration ● Assist with data entry and light bookkeeping coordination ● Help keep weekly operational checklists on track ● Pack orders for customers ● Provide support for factory related tasks ● Plus other tasks as needed across sales, customer service, and admin/ops What We're Looking For ● Strong written and verbal communication skills ● Comfortable with spreadsheets and learning new software (Shopify, Quick Books, Square) ● Detail-oriented and reliable with follow-through ● Bilingual (English/Spanish) ● Owns a vehicle ● Interest in food, small business, or CPG a plus — not required ● Self-starter who can work independently in a hybrid setup Schedule & Location ● Hybrid — regular time at the Little Havana factory and in the field, with flexibility on remote days ● Weekly visits to Factory in Little Havana ● Regular in-person visits to high-value retail customers in the Miami area required ● Based in or near Miami preferred Why AROA Join a growing, mission-driven local food business at an exciting stage of expansion. You'll get exposure to every part of a small business — sales, ops, customer experience — and real room to grow as we do. Send your CV: hola@aroayogurtaa 415a 4b-8b 21-40fc-a 65c-70d 2b 25ca 29a