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Front of House Team Leader

chickfilaKnightdale, NC

13 days ago

Occupations

First-Line Supervisors of Food Preparation and Serving WorkersFood Service ManagersFirst-Line Supervisors of Personal Service Workers

Industries

Full-Service RestaurantsLimited-Service RestaurantsSnack and Nonalcoholic Beverage Bars
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About the role

Front of House Team LeaderAt Chick-fil-A New Bern Avenue, we do not aim for average. We pursue operational excellence, disciplined execution, and remarkable hospitality every single day. We believe in being a lighthouse to our community — and that requires leaders who are steady, focused, and unwilling to compromise standards. We are seeking a Front of House Team Leader who thrives on accountability, moves with urgency, develops others intentionally, and refuses to let the standard slip. This is not a position for someone looking to "help out."This is for someone ready to own results and lead from the front.
Position Overview:
  • The Front of House Team Leader is responsible for protecting the guest experience, driving shift performance, and holding the team to excellence in speed, accuracy, and hospitality.
  • You will lead shifts, coach in real time, solve problems quickly, and ensure systems are followed — even when it's busy, stressful, or uncomfortable.
  • You are not just managing people.
  • You are building leaders and protecting the culture.
  • Performance Expectations
  • You will be held accountable for:
  • Speed of service targets
  • Order accuracy standards
  • Guest satisfaction and recovery
  • Cleanliness and brand presentation
  • Team positioning and labor awareness
  • Energy and morale on every shift
Key Responsibilities:
  • Shift Ownership
  • Lead high-volume shifts with clarity and urgency
  • Make decisive calls during peak hours
  • Adjust labor and positioning based on real-time demand
  • Maintain control of the floor at all times
  • Guest Experience Protection
  • Ensure every guest receives fast, accurate, and remarkable service
  • Resolve guest concerns immediately and professionally
  • Model eye contact, smile, tone, and hospitality standards without exception
  • Team Accountability & Development
  • Coach in the moment — not days later
  • Hold team members accountable to expectations
  • Identify weak spots and retrain immediately
  • Develop future leaders with intentional growth conversations
  • Set the emotional tone for the shift
  • Qualifications1–2+ years of restaurant or hospitality experience
  • Previous leadership or shift leadership experience strongly preferred
  • Demonstrated ability to manage people under pressure
  • Strong communication skills and confidence in giving direction
  • Proven track record of reliability and follow-through
  • Comfortable having hard conversations when necessary
  • Non-Negotiable Requirements
  • Must be 18+Open availability including early mornings, late evenings, Saturdays, and holidays
  • Physically able to stand for 8+ hours and move with urgency
  • Willing to work in all Front of House positions
  • Commitment to protecting Chick-fil-A brand standards at all times
  • Who Thrives in This Role
  • Leaders who expect excellence from themselves first
  • Individuals who move quickly and think clearly
  • Those who are coachable and eager to grow
  • People who care deeply about developing others
  • Leaders who understand that influence is earned through consistency
  • Growth Opportunity
At Chick-fil-A New Bern Avenue, leadership is earned through performance and stewardship. This role can lead to: Director-level leadership Operational oversight opportunities Expanded responsibility and influence Long-term career growth within Chick-fil-AWhy This Role Matters We cannot be a lighthouse to our community if our standards flicker. As a Front of House Team Leader, you help ensure: Guests feel cared for Systems run efficiently Team members grow Excellence is the norm — not the exception If you are ready to lead with discipline, urgency, and ownership — we are ready to meet you. Work schedule Weekend availability Day shift Night shift
Benefits:
  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount
  • Paid training

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JOB OVERVIEW

Experience level

Mid

Location

Knightdale, NC

Occupation

First-Line Supervisors of Food Preparation and Serving Workers

Industry

Full-Service Restaurants

Posted

13 days ago

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