IT Service Desk Technician Tier 2 (MSP)

IT Service Desk Technician Tier 2 (MSP) Looking to join a dynamic team at the forefront of technology solutions? We're seeking a skilled and motivated IT Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. We're at the forefront of delivering cutting-edge technology solutions to our valued clients. This is a hybrid WFH role allowing the IT Service Desk Technician Tier 2 (MSP) to be at home 2 days per week with the other 3 days in our Manhattan office. As an IT Service Desk Technician Tier 2 (MSP), you'll play a pivotal role in providing top-tier IT services and support to our diverse client base. You'll be troubleshooting Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure. IT Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements: Previous MSP experience required Tracking & documenting support activities, using Connect Wise ticketing system Have good working knowledge of Windows operating systems (desktop and all server) Have knowledge of desktop, laptop, and basic server hardware. Assist or install and configure desktops, laptops, and basic networking hardware Have intermediary knowledge of routers, firewalls, networking and TCP/IP protocol Have moderate to advanced knowledge of Microsoft Office/Microsoft 365 Have a strong attention to detail and ability to communicate and document with clarity Have excellent customer service skillsIT Service Desk Technician Tier 2 (MSP)