Service Desk Technician Level 2 (MSP)

Service Desk Technician Level 2We're seeking a sharp, client-focused Service Desk Technician Level 2 with proven MSP experience to join our growing team. This role combines hands-on support with direct client interaction across a variety of environments—desktop, server, cloud, and network. You'll work with SMB clients throughout Long Island, handling escalated service tickets, workstation rollouts, firewall troubleshooting, and Microsoft 365 migrations on a team. If you're confident stepping into new environments, solving problems quickly, and owning the solution from start to finish, this could be your next great role. Day to Day Responsibilities: Resolve escalated Tier 2 tickets across diverse client environments Install, configure, and support Microsoft 365, Exchange, and Office applications Manage Active Directory, DNS, DHCP, file permissions, and Group Policies Handle workstation imaging, hardware setups, and peripheral troubleshooting Deploy and troubleshoot firewalls (SonicWall, Meraki), switches, and VPNsSupport remote access tools, Terminal Services, and Citrix environments Maintain detailed documentation and keep clients informed throughout ticket resolution