Security Associate | Full Time

Salary Range: $19.00 To $21.00 HourlyJoin Our Team as a Security Associate at HI USA New York City Hostel! Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's security and welcoming atmosphere.

Pay: $19 - $21 per hour

Shifts: Flexibility to work both PM and Overnight shifts required

Type: Full Time, Benefits Eligible

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).Free stays at other HI USA hostels (subject to availability) Discounts on hundreds of brandsOn-the-job trainingOpportunities for growth within HI USAFriendly and inclusive work environment A great opportunity to gain hands‑on experience and build skills across security and front desk operations in the hospitality industryRole ObjectivesEnsure a safe environment through active patrol, strict access control, monitoring, and reportingGreet staff, guests, and vendors in a courteous and attentive mannerRespond swiftly and appropriately to distress and emergency callsCollaborate effectively with management, reception, and housekeeping staffProvide excellent guest service and support the hostel’s welcoming atmosphereRole ResponsibilitiesPatrol property on foot to secure employees and guests across multiple floors and common areasInvestigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessaryCommunicate suspicious behavior and incidents to staff and management in a timely mannerMonitor surveillance equipment as needed for incident responseControl access points, manage heavy traffic during check‑ins, check‑outs, and eventsComplete daily reports and shift recapsSecure all doors, windows, and exits based on shift requirementsAssist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packagesProvide lobby support during high‑traffic periods by engaging with guests, addressing routine requests, and helping expedite service needsPerform other duties as assigned by managementSkills/QualificationsHigh school diploma or equivalentNew York Security Guard License (unarmed position)1 year of security officer experienceAbility to obtain F53 license within 90 days if not already possessed Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview processExperience in 24/7 hospitality/retail environmentsWillingness to learn hostel operationsHelpful and courteous demeanor Customer service experience

Physical Requirements: Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hearOccasionally required to climb or balanceMust be able to lift and/or move up to 50 poundsModerate noise level in the work environmentReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. Join Our Team as a Security Associate at HI USA New York City Hostel! Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's security and welcoming atmosphere.

Pay: $19 - $21 per hour

Shifts: Flexibility to work both PM and Overnight shifts required

Type: Full Time, Benefits Eligible

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).PerksFree stays at other HI USA hostels (subject to availability) Discounts on hundreds of brandsOn‑the‑job trainingOpportunities for growth within HI USAFriendly and inclusive work environment A great opportunity to gain hands‑on experience and build skills across security and front desk operations in the hospitality industryRole ObjectivesEnsure a safe environment through active patrol, strict access control, monitoring, and reportingGreet staff, guests, and vendors in a courteous and attentive mannerRespond swiftly and appropriately to distress and emergency callsCollaborate effectively with management, reception, and housekeeping staffProvide excellent guest service and support the hostel’s welcoming atmosphereRole ResponsibilitiesPatrol property on foot to secure employees and guests across multiple floors and common areasInvestigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessaryCommunicate suspicious behavior and incidents to staff and management in a timely mannerMonitor surveillance equipment as needed for incident responseControl access points, manage heavy traffic during check‑ins, check‑outs, and eventsComplete daily reports and shift recapsSecure all doors, windows, and exits based on shift requirementsAssist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packagesProvide lobby support during high‑traffic periods by engaging with guests, addressing routine requests, and helping expedite service needsPerform other duties as assigned by managementSkills/QualificationsHigh school diploma or equivalentNew York Security Guard License (unarmed position)1 year of security officer experienceAbility to obtain F53 license within 90 days if not already possessed Customer service experience Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview processExperience in 24/7 hospitality/retail environmentsWillingness to learn hostel operationsHelpful and courteous demeanor

Physical Requirements: Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hearOccasionally required to climb or balanceMust be able to lift and/or move up to 50 poundsModerate noise level in the work environmentReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. PM and Overnight Shifts, PM shifts are from 4-12:30 am, and Overnights are from 12 am - 8:30 am, weekend availability required