Information Technology Support Analyst

Qualifications: Strong technical support and troubleshooting skills, with experience in common operating systems, business applications, and basic networking. Solid foundation in information technology concepts, including user account management, system security basics, and remote support tools. Well-developed analytical skills to identify root causes, evaluate options, and implement effective solutions. Clear, professional communication skills for interacting with diverse users, documenting issues, and explaining technical information in simple terms. Ability to work independently in a remote environment, manage multiple priorities, and meet response time and resolution targets. Relevant education such as an associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.