Key Account Manager

Job Summary: The Key Account Manager is the primary point of contact for a set of defined mainstay + strategic customers and responsible for identifying new business opportunities, building strategic partnerships, and expanding our market presence. The role focuses on nurturing existing relationships, driving new opportunity conversion with existing or prospective customers, addressing customer needs, and ensuring long-term business retention and growth. FLSA Classification Exempt Reports toCommercial Director Essential Job Duties Customer Relationship Management & Sales Outreach: Build and maintain long-term, trusted relationships with assigned customers & prospects Serve as a strategic advisor, understanding customer business goals and objectives while proactively addressing customer issues, concerns, or complaints with a sense of urgency Regularly meet with customers to review base performance and identify new growth opportunities Actively seek opportunities to expand wallet share within existing accounts Deliver biannual in-person customer business reviews on key strategic accounts Sales Planning & Strategy: Develop and execute a territory sales plan in line with company goals and market trends Develop and implement strategic account plans for key customers Maintain a deep understanding of industry trends, competition, and customer needs Utilize a consultative sales approach to identify customer pain points and offer relevant value-added solutions Negotiation & Closing: Prepare and present proposals, negotiate terms, and close deals to meet or exceed sales territory quotas Build long-term relationships with customers to foster loyalty and repeat business Handle customer objections effectively and turn challenges into opportunitiesCE Data Management & Reporting Record all customer interactions, progress, and follow-ups in CE to ensure accurate data Maintain an up-to-date sales pipeline in CEPrepare sales forecasts & performance reports for the Commercial Leader Analyze sales data to identify trends & opportunities for improvement Pipeline & Opportunity Management: Maintain an organized pipeline of opportunities, ensuring all sales activities, communications, and progress are logged in CEQualify leads based on specific criteria and prioritize high-potential opportunities Consistently follow up with prospects to nurture them through the sales process

Basic Qualifications: Bachelor’s degree in STEM disciplines or Business Administration, Management, or relevant work experience in a technical field, or equivalent relevant experience 5+ years of proven experience in one of the following roles: account management, business sales, business development or, required. Previous experience in a B2B environment, a plus! Intermediate proficiency using Microsoft Office Suite is required Proven experience in strategic relationship management, including effective communication and negotiation skills Experience in customer management and pipeline development Entrepreneurial spirit to drive strategic sales and growth Strong team player; motivated and extremely customer centric Location & Commitments Full-time, permanent Hybrid Position Report to office HQ in Bellevue, WA 4 days a week

Benefits: We offer competitive benefits: 2 medical plan offerings with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match.

Vacation: Annual accrual is 80 hours, prorated based on start date. Sick Time – 1 hour for every 40 hours worked Paid Holidays - 10 Physical Demands Must be able to remain in a stationary position Must be able to operate a computer Travel Required Minimal (up to 10%)Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Statement: It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.