Bilingual Customer Services Representative

What you'll do: Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options Explain billing statements, balances, and payment plans in a clear and compassionate manner Document interactions accurately in billing and patient management systems Collaborate with other Zotec Teams to resolve patient concerns Maintain compliance with HIPAA and company policies at all times Meet quality, productivity, and customer satisfaction standards What you'll bring to Zotec: Bilingual in English and Spanish High school diploma or equivalent Home internet required with a minimum of 20 mbps download/10 mbps upload speed Experience in a call center or customer-oriented environment Excellent customer service skills required Ability to understand, analyze and interpret complex documents Proficient MS Office skills Must be detail oriented with high degree of accuracy Excellent written communications and organizational skills Exceptional verbal communication and interpersonal skills Flexible mentality; willing and capable of performing varied tasks and adapting to change Able to work in a team environment Professionally exercises discretion and independent judgment in day-to-day work At Zotec, our purpose is to make healthcare work better for everyone. We value trust, excellence, and care in how we work with our clients and each other. You'll have the opportunity to take ownership of your work, contribute ideas, and learn from experienced colleagues who want you to succeed. If that sounds like the kind of team you'd like to join. E-Verify and Equal Opportunity Employer