RMS Assistant Regional Manager

Department: Operations Reports To: Regional Manager Job Type: Full-Time Position Overview The Assistant Regional Manager(ARM) supports the Regional Manager in the day-to-day operationaloversightofanassignedregion. Thisrolefocusesonexecution, coordination, monitoring, and follow-through on regional operational tasks to ensure continuity of service, compliance, and performance standards. The ARM acts as an extension of the Regional Manager and may assume delegated responsibilities in the Regional Manager's absence.

Key Responsibilities: OperationalSupport&Oversight Supportthe Regional Managerindailyoperationalactivitiesacrossthe assigned region Assistwithensuringallroutes, drivers, andvehiclesareoperationalandproperly assigned Monitordailyscheduledvs.performedtripsandescalateissuesto the Regional Manager Verifyroutesarestartedasscheduledandensureservicecontinuity Assistwithoffsitevisits, spotchecks, anddriverinspectionsasdirected Safety, Compliance & Risk Management Assist the Regional Manager and Risk Manager with accident reporting, documentation, and follow-up Support retrieval of video footage, incident reports, and required documentation Assist in monitoring the current camera systems as it relates to safety alerts and inbox itemsandclearingassigned issues in a timely manner Review wheelchair securementphotosandcompliancedocumentationasassigned Participate in audits, inspections, and compliance reviews as needed. Assist with Drug & Alcohol Program compliance as delegated Scheduling, Timekeeping&Payroll Support Assistwith maintainingdriverschedulesandbalancinghoursevenly Verifypreviousdaytimecardsarecomplete, accurate, andclockedoutproperly Identifytimecarddiscrepancies, missedpunches, orunassignedtimeandnotifythe Regional Manager Supportovertimemonitoringbyidentifyingtrendsandcontributingfactors VerifybreaktimesandcommutetimeusagealignwithRMSpolicy ConfirmdriversassignedtoroutesareproperlyclockedinandoutinADP Fleet & Asset Coordination Assistwithensuringvehiclesarereturnedtoservicepromptlybycoordinatingwith maintenancevendors Support monitoring of van camera functionality, GPS data, and driver-to-vehicle assignments Assistwithfuelcardadministrationunder RegionalManagerdirection Helptrackissueduniforms, phones, andequipmentforregionalstaff Employee Support & Administration Assistwithonboardingtasksasdelegated(uniforms, systemaccess, devicesetup) Support employee file maintenance and documentation accuracy Participateinstaffmeetings, teamcheck-ins, andmorale-buildingactivities Serveasapointofcontactfordrivers, dispatchers, andschedulerswhenescalated Communication & Customer Relations Assistwith respondingto customerand agency inquiries and complaints within requiredtimelines Escalateunresolvedorsensitiveissuestothe RegionalManagerpromptly Support communication with Regional Commissions and internal RMS departments Promote professionalism, responsiveness, and positive relationships within the region Reporting & Documentation Assistwithpreparationofmileage, hours, andoperationalperformancereports Helpmaintainorganizedandaccurateshared-drivefilestructures Ensuredocumentationisstoredcorrectlyandupdatedasrequired SupportKPItrackingandreportingefforts Special Projects & Coverage Supportcompanywideorregionalprojectsassignedbythe RegionalManageror uppermanagement Serve as acting Regional Manager when delegated or during absences, within defined authority limits Experienceintransportationoperations, dispatch, ormanagementsupport preferred Strong organizational and follow-through skills Ability to manage multiple priorities in a fast-paced environment Effectivecommunicationandproblem-solvingskills Proficiency with RMS systems including ADP (HRIS), current camera systems located in vans, current routing systems, and shared file platforms (or ability to learn quickly) Performance Expectations Demonstratesreliability, responsiveness, andattentiontodetail Proactivelyidentifiesoperationalissuesandescalatesappropriately Supports Regional ManagergoalsandreinforcesRMSpoliciesandstandards Maintains professionalism and accountability in all interactions