Real-Time Workforce Management Specialist
victra verizon authorized retailerWinterville, NC
Real-Time Workforce Management Specialist
victra verizon authorized retailerWinterville, NC
16 days ago
Industries
Telemarketing Bureaus and Other Contact CentersVocational Rehabilitation ServicesAgents for Wireless Telecommunications ServicesAbout the role
Victra - Verizon Authorized Retailer in Winterville, NC seeks a real-time Workforce Management (WFM) Analyst to monitor contact-center performance, manage alerts, and ensure operational continuity through proactive analysis and communication.
You will analyze KPIs like service levels, AHT, queue lengths, and agent availability, prepare dashboards, respond to alerts, and provide mid-day and end-of-day performance reports.
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JOB OVERVIEW
Experience level
Mid
Location
Winterville, NC
Occupation
Management Analysts
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
16 days ago
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