Unified Communications Administrator Job at CACI International in reston
caci internationalReston, VA
Unified Communications Administrator Job at CACI International in reston
caci internationalReston, VA
today
Occupations
Network and Computer Systems AdministratorsTelecommunications Engineering SpecialistsComputer Network ArchitectsAbout the role
Overview:
In this role you will support enterprise UC&C services, focusing on design, transition, operations, and continuous improvement of UC solutions across global locations. You will work within a cross-functional team to manage VTC, VoIP, IM, Presence, and PBX-related tasks, leveraging Cisco UC tools to maintain reliable communications. This position offers meaningful impact by enabling secure, scalable collaboration for our intel customers. You will contribute to modernization efforts and training, shaping how UC services meet mission needs. Compensation / Benefits flexible time off robust learning resources healthcare and wellness benefits retirement plans continuing education opportunities time off benefits
Responsibilities:
Provide advanced support for UC&C services (VTC, VoIP, IM, Presence, Vbrick Rev) Manage and troubleshoot CUCM, CUBE/VCS, MCU, CMS, TMS, and IMC platforms Deliver system/equipment training and technical guidance to junior staff Perform VTC scheduling, monitoring, and user assistance Utilize ticketing systems to triage, track, and resolve incidents and requests Execute IOS and software upgrades; ensure compliance with security policies Analyze dialing protocols (H.323, E.164, SIP) and resolve UC&C issues Contribute to SOPs, training materials, and local guides for UC environment Support patch management and security-related activities Assist on special projects and cross-location responsibilities
Key requirements:
Top Secret/SCI with polygraph (or ability to obtain) IAT II certification (Security+ or equivalent) 10+ years of relevant experience (Bachelor’s degree may substitute for 5 years) CCNA certification Strong communication and training abilities Ability to work with cross-functional teams Analytical and problem-solving mindset VoIP/PBX knowledge CUCM expertise CUBE/VCS border controllers
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JOB OVERVIEW
Experience level
Senior
Location
Reston, VA
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
today
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