KOA: SERVICE ADVISOR

Job Summary: Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.

Education and Experience: Required High school diploma or the equivalent Basic math, reading and writing skills Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form Must be able to deal with problems involving several concrete variables in or from standardized situations Strong mental aptitude Strong verbal communication skills Strong personal initiative Ability to operate a standard transmission vehicle Ability to use a computer and 10 key calculator General Knowledge of vehicle mechanical operations Ability to operate hand and power tools safely

Physical Requirements: Frequent standing, walking, bending/stooping/squatting, grasping/gripping, writing/typing, driving/operating equipment and vision (beyond arms length), sitting, hearing, speaking Occasionally climb stairs/ladders, lying down, push/pull, reach above shoulders, and lift/carry 1-75lbs.

Working Conditions: The employee will work indoors and outdoors in an auto shop environment. Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc. Will be exposed to fumes, chemicals, solvents, caustics, etc. Will be exposed to extreme temperatures. While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.