Contract

Customer Service & Patient Collections Associate Westwood, United States | Posted on 09/29/2026

• Respond to a high volume of patient inquiries via phone, mail, and electronic messaging regarding a wide range of billing and account-related issues.
• Research and resolve patient billing inquiries by working with insurance companies, third-party payers, and other external contacts. Communicate findings accurately and promptly to patients and guarantors.
• Collect outstanding balances and update patient demographic and insurance information during patient interactions.
• Verify insurance eligibility using payer websites, available technologies, and direct communication with insurance companies.
• Understand and apply hospital and professional billing practices, including:

Reading and interpreting Explanation of Benefits (EOBs) Billing commercial and government payers Resolving claim denials Assisting patients with coordination of benefits (COB) and other insurance-related issues

• Respond to complex patient and guarantor concerns, including:

Secondary billing Coordination of benefits Verification of copays, coinsurance, and deductibles