Account Representative - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 2012 and currently lead a close-knit team of two, with plans to continue growing. Before becoming a State Farm agent, I spent 15 years as a home builder, and I've also served as an active law enforcement officer for 20 years. I attended Stephen F. Austin State University and am a married father of two. Outside of work, I enjoy fishing, hunting, long-distance and clay shooting, and occasionally getting out on the golf course. Our agency offers paid time off, paid holidays, and licensing costs paid up front. We also prioritize work-life balance with a 35-hour workweek. Our regular schedule is 9:00 a.m.-5:00 p.m. Monday, Tuesday, Thursday, and Friday, and 8:00 a.m.-4:00 p.m. on Wednesday, with a one-hour lunch each day. Our office is laid-back, close-knit, and fun. We genuinely get along with one another, communicate well, and believe enjoying the people you work with makes a difference. At the same time, we value accountability and expect everyone to take ownership of their responsibilities. I'm looking for someone who is dependable, loyal, coachable, and interested in finding a place where they can stay and grow long-term. The right person will learn quickly, take initiative, enjoy connecting with people, and be comfortable picking up the phone and starting conversations. If you're accountable, motivated, and want to join a growing office where you can take ownership of your role while having fun with the team, we'd love to meet you.

ROLE DESCRIPTION: As an Account Representative for Jeremy Hooter - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES: Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Promote successful and long-lasting customer relations.

QUALIFICATIONS: Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred. Experience in managing customer relationships preferred. Interest in marketing products and services based on customer needs. Communication skills - written, verbal, and listening. Dedicated to customer service. Able to anticipate customer needs. Able to effectively relate to customers. Bilingual Spanish preferred.