Licensed Optician / Assistant Store Manager

Role Description: The Licensed Optician / Assistant Store Manager will support the Store Manager in overseeing the day-to-day operations of our NYC store, with a focus on driving sales, delivering an exceptional customer experience, and maintaining a welcoming, community-driven atmosphere. This person will help lead and motivate the store team, maintain strong operational standards, and take ownership of the store when the Store Manager is not present. Full-time position In-person schedule (Must be available to work in NYC store) Works closely with store manager, store associates, and operations team

Base Pay: $33–$38/hour

Optical Services & Rx Support: Provide professional optical services, including frame fittings, adjustments, repairs, and troubleshooting to ensure customer comfort and satisfaction. Assist customers with prescription eyewear purchases, providing guidance on lens options, materials, coatings, and treatments. Take accurate optical measurements, including pupillary distance (PD) and optical center (OC) height, when required. Review prescription orders for accuracy and coordinate with the operations team and optical labs to ensure proper processing and fulfillment. Conduct quality control checks on completed prescription eyewear, ensuring proper lens installation, frame fit, and overall product quality. Troubleshoot prescription eyewear concerns, including fit, lens performance, and customer adaptation issues, and coordinate remakes or adjustments when necessary. Educate and train store associates on optical products, prescription eyewear, and basic optical knowledge. Help improve in-store optical services, customer experience, and Rx sales processes while maintaining compliance with applicable regulations.

Customer Experience and Community: Deliver a welcoming, knowledgeable, and personalized customer experience. Build relationships with customers and help develop repeat and VIP clientele. Ensure the team can confidently communicate the brand's story, products, history, and ethos. Support in-store events and activations that strengthen the store's connection to the local community.

Team Leadership and Development: Support the Store Manager in training, coaching, and developing store associates. Provide ongoing feedback and help ensure the team maintains strong customer service and brand standards. Help create a collaborative, accountable, and positive store culture. Lead by example on the sales floor and step in wherever needed. Take ownership of the store and team when the Store Manager is not present.

Store Operations: Support daily store operations, including opening and closing, POS procedures, cash handling, inventory, and store maintenance. Maintain accurate inventory and assist with regular inventory counts and audits. Help ensure operational processes and store procedures are consistently followed. Troubleshoot day-to-day store issues and communicate larger operational needs to the Store Manager and operations team.

Communication and Team Coordination: Maintain clear communication with the Store Manager and broader team regarding store performance, customer feedback, inventory needs, and operational issues. Proactively identify store needs and opportunities for improvement. Coordinate with marketing, operations, and creative teams as needed. Occasionally assist with capturing photos or videos of in-store activities for social media and internal use.

Events and Brand Initiatives: Support the Store Manager and marketing team with in-store events, activations, partnerships, and product launches. Help ensure events are executed smoothly and reflect the brand's identity. Engage with customers and the local community to help increase awareness, traffic, and sales.

Store Presentation and Maintenance: Maintain a clean, organized, and visually appealing store at all times. Support visual merchandising and ensure product presentation meets brand standards. Lead by example by tackling tasks directly when needed and fostering a culture of shared responsibility.