Caregiver Inc is hiring: Area Director - Health and Human Services in Knoxville

Department: Operations

Position Type: Full-Time

Travel: Field-Based / Regional Travel Required

Position Overview: We are seeking an experienced Area Director to oversee daily operations and service delivery across assigned programs supporting individuals with intellectual and developmental disabilities (IDD).This field-based leadership position is responsible for ensuring programs operate safely, efficiently, and in compliance with state regulations and company standards. The Area Director provides direct operational leadership, manages staffing and workforce performance, monitors individual outcomes, and ensures consistent delivery of person-centered services across assigned residential and day programs. The ideal candidate is a hands-on leader with strong operational and problem-solving skills who can develop employees, manage competing priorities, and maintain a strong focus on quality care, compliance, and the individuals we serve.

Key Responsibilities: Oversee daily operations across assigned residential programs, group homes, host homes, and day programs, ensuring safe, consistent, and person-centered service delivery. Provide leadership, direction, and support to program managers, residential coordinators, and direct support professionals. Monitor staffing, scheduling, employee performance, overtime, and workforce needs to ensure adequate program coverage. Recruit, interview, onboard, and develop employees while ensuring required training, competencies, and certifications are completed. Conduct routine site visits and environmental assessments to ensure programs meet safety, quality, and regulatory requirements. Ensure individual service plans and person-centered goals are implemented consistently and that changes in individual needs are addressed appropriately. Oversee incident reporting, follow-up, and mandatory reporting requirements, including abuse, neglect, and exploitation procedures. Ensure accurate and timely completion of required documentation, including progress notes, medication records, timesheets, and other program records. Monitor service authorizations and utilization, partnering with clinical, billing, and operational teams to address discrepancies and service needs. Maintain survey and audit readiness, partnering with Quality Assurance to address findings and implement corrective action plans. Coordinate with families, guardians, service coordinators, healthcare providers, and other stakeholders to support continuity and quality of care. Oversee client funds and trust account processes, ensuring appropriate approvals, documentation, and reconciliation. Partner with HR and other departments to address employee relations matters, operational concerns, and organizational initiatives. Support census growth, client onboarding, retention, and transitions between programs. Perform other duties as assigned.

Qualifications: Bachelor' s degree in Human Services, Healthcare Administration, Social Work, Psychology, Nursing, or a related field required, based on applicable market requirements. Master' s degree preferred.3–5 years of progressive leadership or supervisory experience. Experience managing employees, staffing, scheduling, performance, and day-to-day operations. Experience working with individuals with intellectual or developmental disabilities preferred. Knowledge of person-centered planning, Individual Program Plans (IPP), or Person-Directed Plans (PDP) preferred. Experience with regulatory compliance, audits, surveys, or inspections preferred. Strong leadership, communication, organizational, and problem-solving skills. Ability to manage field-based operations and travel regularly within assigned markets. Proficiency in Microsoft Office, including Word, Excel, and Outlook. What We' re Looking ForWe are looking for an accountable, solutions-oriented leader who can manage the realities of day-to-day IDD operations while maintaining high standards for quality, safety, and compliance. The successful candidate will be comfortable making decisions in the field, addressing staffing and operational challenges, developing teams, and building strong relationships with the individuals we serve and their support networks.