Activities Team Member - FT
southallFranklin, TN
Activities Team Member - FT
southallFranklin, TN
10 days ago
Industries
Recreational and Vacation Camps (except Campgrounds)All Other Traveler AccommodationAll Other Amusement and Recreation IndustriesAbout the role
Program Guide - Activities At Southall Farm & Inn Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.
The Program Guide - Activities at Southall Farm & Inn is a guest-facing experience leader responsible for delivering safe, engaging, and memorable outdoor activities. This role ensures that every guest interaction reflects warmth, professionalism, and a deep knowledge of the land, programming, and the resort's brand story. Program Guides are ambassadors of the property, contributing to the overall guest journey through adventure programming, group activities, and luxury service standards.
Responsibilities:
Lead and facilitate daily activities, tours, and specialty programming (e.g., aerial ropes, archery, fly fishing, hiking, mountain biking, team building)
Provide exceptional, personalized guest service during all experiences
Ensure all safety procedures and operational standards are followed
Conduct daily equipment checks and maintain program materials
Assist with setup and breakdown of programming locations
Maintain cleanliness and organization of activity spaces
Communicate clearly with leadership regarding guest needs, safety concerns, and operational updates
Support cross-training initiatives to assist in multiple activity offerings including apiary tours and bee related activities
Contribute to a positive team culture and uphold luxury hospitality standards
Create engaging, educational, and memorable experiences
Anticipate guest needs and personalize interactions when possible
Represent the resort with professionalism, enthusiasm, and confidence
Maintain strong knowledge of property history, sustainability initiatives, and programming offerings
Perform additional duties and projects as assigned by Southall Leadership
Requirements:
Must be at least 21 years of age at time of hire
Ability to work outdoors in varying weather conditions
No known allergy to honeybee stings
Ability to work flexible schedule including weekends and holidays
CPR/First Aid certification (or ability to obtain within 90 days)
Strong communication, teamwork, and solution-based attitude
Some guest-facing experience preferred
High school diploma or equivalent required; post-secondary education or certifications in Recreation, Hospitality, or Outdoor Leadership preferred
Must pass a background check
Valid driver's license
Our Benefits:
Competitive compensation package
Medical, dental, vision, short and long-term disability, company-provided life insurance
Generous paid time off accruals
9 paid holidays annually
Weekly pay
401k and company match
Education reimbursement
Best-in-class Employee Assistance Program
Free weekly outdoor activities and wellness classes
30% internal discounts
Fresh and free daily meal
Bountiful internal growth opportunities
Our Team:
Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth's bounty in an effort to connect with the land.
We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.
Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
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JOB OVERVIEW
Experience level
Junior
Location
Franklin, TN
Occupation
Recreation Workers
Industry
Recreational and Vacation Camps (except Campgrounds)
Posted
10 days ago
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