Logistics Client Support Representative

What we're looking for: A customer-focused professional with strong communication and problem-solving skills.1+ years of experience in freight forwarding, logistics, transportation, or supply chain operations is preferred. Ability to thrive in a fast-paced environment while managing multiple shipments and priorities. Strong attention to detail and a commitment to delivering exceptional service. Proficiency with Microsoft Office and logistics software systems. Experience with CargoWise is a plus. About OEC Group Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more. About the Position Duties and responsibilities include the following (other duties may be assigned):Manage customer relationships and provide freight solutions, quotations, and shipment updates. Coordinate and track ocean and air shipments, including pickups, deliveries, and container returns. Monitor shipment status and proactively resolve transportation and logistics issues. Collaborate with carriers, trucking companies, warehouses, and other logistics partners to ensure smooth operations. Maintain accurate records and adhere to company SOPs and compliance standards. Review invoices, resolve billing discrepancies, and process AP/AR transactions. Collaborate with cross-functional teams to ensure customer needs are met and shipments are handled efficiently from start to finish.

About OEC Group Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more. Company CultureOEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities! OEC Group is an Equal Opportunity Employer. LI-Hybrid Powered by JazzHR