Associate Director, Leadership Excellence & Customer-Facing Skills

Overview In this role you will shape leadership and customer-facing capabilities across General Medicines, Vaccines, and Specialty Care. You’ll partner with senior leaders and cross-functional teams to design and deploy scalable learning programs, harmonizing solutions with customization where needed. You’ll apply AI-enabled approaches to modernize training and measure impact on performance. This is a strategic, enterprise-wide role that drives capability, change, and business results in a global healthcare company. Responsibilities Develop and uplift customer-facing skills for leaders and individual contributors Collaborate with senior leadership to prioritize and execute skill development for customer-facing teams Design, revise, and implement curricula to meet evolving market needs Forge alliances with senior leaders and partners to standardize strategy and enable change Work with Talent Acquisition leadership to assess training impact and recommend improvements Leverage AI to reimagine learning experiences and create advanced curricula Coordinate with Global partners to share resources and best practices Support execution of the customer-facing leadership curriculum with broader teams Perform other duties as assigned Key requirements Bachelor's degree required 5+ years in pharmaceutical/biotech with field sales and leadership or L&D experience 2+ years as a 1st line leader in pharma Experience leading national or home office initiatives and training programs (3+ years preferred)Expertise in leadership development, training design, needs analysis, adult learning, AI utilization, and measuring training effectiveness Experience leading without authority in a matrix environment Experience delivering innovative learning solutions to large audiences Strong facilitation, executive presence, and stakeholder management Ability to build rapport with stakeholders and support AI/IT platforms for delivery Project management experience with a track record of results Change leadership capability and resilience Budget management experience (strong quantitative abilities)Ability to work cross-functionally and drive strategic thinkingfacilitationexecutive presenceclear communicationleadership developmenttraining designneeds analysis