Slack-First Technical Support Engineer for AI Platform
wisdomaiSan Mateo, CA
Slack-First Technical Support Engineer for AI Platform
wisdomaiSan Mateo, CA
APPLY NOW (opens in a new tab)2 days ago
About the role
WisdomAI is seeking a Technical Support Engineer to be the first responder for enterprise customers. You will debug complex data schemas, investigate API integrations, and translate customer business logic into technical configurations, primarily operating in Slack and Pylon for real-time, white-glove support. You will triage issues, perform deep troubleshooting, and own case lifecycles from initial Slack contact to engineering resolution, while delivering high-quality documentation and
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JOB OVERVIEW
Experience level
Senior
Location
San Mateo, CA
Occupation
Computer Systems Analysts
Industry
Software Publishers
Posted
2 days ago
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