Administrative Customer Service Representative

What You'll Do: Welcome visitors and provide exceptional service to internal and external customers. Serve as a centralized phone contact for Tiger Wash and The Market locations. Answer customer questions and resolve concerns related to memberships, rewards, retail transactions, and customer programs. Research customer accounts and process authorized refunds, cancellations, and rewards adjustments. Take ownership of customer issues through resolution and escalate when needed. Assist with customer enrollment and administration of fleet and rewards programs. Track purchases, incentives, and program activity and coordinate with Accounting as needed. Compile and distribute daily and periodic operational reports. Maintain accurate customer and administrative records. Coordinate office deliveries and maintain office supplies. Provide general receptionist and administrative support.

What We're Looking For: High school diploma or GED. 1-3 years of customer service, administrative, retail, call-center, or related experience preferred. Excellent verbal and written communication skills. Strong problem-solving, organization, and attention-to-detail skills. Ability to remain professional and solution-focused when handling challenging customer situations. Comfortable using computers and learning new software systems. A Can Do! attitude and a passion for providing quality, best-in-class customer service.

Physical Requirements: In-person position at our Charlottesville, VA office. Ability to occasionally lift up to 25 pounds. Prolonged periods of sitting, standing, and computer use.

Our Benefits: Health Anthem Health Insurance Dental & Vision Insurance HSA with Company Contributions Exclusive Employee Health Center Wellness Stipend Wealth 401(k) with Company Matching Employer-Paid Life & Disability Insurance On-Demand Pay Life Paid Time Off Paid Parental Leave Employee Assistance Program Tuition Assistance & Professional Development Employee Discounts on gas, car washes, solar, and residential fuel Adoption Assistance Pet Insurance About Tiger Tiger is a family of local brands serving Central Virginia, including Tiger Fuel, The Market, Tiger Wash, and Tiger Solar We believe our success starts with our people: Employee Commitment? Customer Satisfaction? Company Success If you're ready to join a team where you can make a difference every day, apply today! Tiger is an Equal Opportunity Employer.

Salary Description: $20-$23 per hour