Client Reference Manager

Mission Context We are looking for a Client Reference Manager to support a global, top-tier client reference program by promoting services through the accomplishments of customers. The position will primarily support the North America sales organization and requires a detail-oriented individual with strong project management and communication skills who thrives in a fast-paced environment. Missions Develop, manage, and advocate the customer reference program globally Recruit and develop a portfolio of strategic accounts, global brands, and senior-level customer references by working closely with Sales, Account Management, and executives Work with Sales Executives and Account Managers to capture compelling client success stories across industries, geographies, and product lines Ensure client needs are managed and met during the reference process Create repeatable, streamlined processes to identify and cultivate customer evangelists Maintain a centralized, secure, and up-to-date reference database or platform Work closely with legal and compliance teams to ensure reference activities adhere to data privacy regulations, consent requirements, and company policies Provide training and resources to Sales, Account Management, and Marketing teams on how to effectively leverage client references and use program tools Manage incoming reference requests and coordinate schedules and logistics Gather and analyze feedback from reference customers and internal stakeholders to continuously improve the program Promote reference successes internally, including program wins, new reference additions, and success stories Collaborate with Marketing to leverage client references in case studies, press releases, webinars, events, and other marketing collateral Required Profile3–5 years of direct participation in a customer reference program Customer-facing experience with IT leaders Experience initiating and fostering relationships with customers Proven track record of working cross-functionally, especially with Sales, Support Services, and Account Management Knowledge of what is required to execute a successful reference program, recruit client participation, and secure and use customer testimonials and success stories Ability to translate technical details and implementation success into engaging stories for diverse audiences Strong verbal and written communication skills Customer-centric approach Self-managed, quick learner able to work independently and manage a team remotely Strong project and program management skills Knowledge of ERP software industry, including Oracle, SAP, JD Edwards, Siebel, or VMware, is a plus Knowledge of sales and marketing management tools such as Salesforce and Marketo Salesforce experience is required Bachelor's degree (BS/BA) required; advanced degrees appreciated