Service Operations Supervisor - AZ, On Site

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. The Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes. This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations. The Service Supervisor will also oversee payroll processing, analyze data for process improvements, and provide guidance on tax and reporting requirements. Coordinate user set‐up and provide training for client-facing web-based payroll, custom reporting software and service platforms. Facilitate proactive intervention steps for at‐risk clients, collaborating with internal teams, clients, and business consultants for successful retention. Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations. Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs. Coordinate and lead client meetings to review and discuss escalated issues or significant matters related to the client's account. Manage and escalated client issues through various communication platforms, including submitting cases in Client Space to internal departments for resolution. Determine and recommend annual increases and/or reductions to client's administrative fees. Assist with client tax account registration guidance, provide education on payroll tax questions, and obtain clients' tax account login credentials when entering a new state. Manage and escalated payroll tax notices and drive them to resolution. Ensure timely and accurate payroll processing. Review processed payrolls and resolve payroll errors and issues; Monitor the work of Payroll Specialists who input payroll data and ensure payroll accuracy. Assist in payroll calculations and deductions. Work with the Quality Control Team to process current and prior year voids and resolve posted payroll errors. Analyze payroll problems and provide appropriate resolutions. Facilitate frequent communication regarding Service Associates performance, recommend training areas, and assist with coaching employees. Collaborate with the Manager to implement changes, provide feedback on team performance, and elevate client issues. Regular, on‐site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands‐on involvement in activities. Assist in organizing and maintaining shared team resources, such as checklists, templates, and reference materials. Provide occasional backup support for routine payroll processing during high‐volume periods or team member absences. Attend webinars and training to stay up to date on best practices related to the company and department. Strong time‐management skills, with the ability to prioritize effectively in a fast‐paced environment. Flexibility to perform a variety of assignments within the print room, including operating different equipment, running varied production jobs, and learning new machinery or processes as needed. Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination. Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards. Associates Degree or equivalent combination of experience, skills, education (including other relevant non‐traditional degree programs, certifications, or job training programs) preferred. 2+ years of retirement plan experience. Group retirement plan (MEP/PEP) experience a plus Retirement related credentials a plus (ASPPA, CEBS, etc.). Prism HRIS software experience a plus High School Diploma. 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non‐traditional degree programs, or job training programs) required. 2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred. Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed. Sedentary Work: Primarily involves sitting for extended periods while working at a desk or computer. Frequent use of hands and fingers to operate a keyboard, mouse, calculator, printers, and other standard office equipment. Mobility: Occasional movement within the office to retrieve documents, access equipment, or collaborate with team members. Visual Acuity: Ability to review payroll data, system screens, and written documentation accurately, with reasonable accommodation as needed. may include handling files or light office materials. Sustained concentration required to process payroll, review data, and ensure accuracy across multiple client accounts. Decision Making: Ability to make routine decisions using established policies, procedures, and guidelines. Consistently high level of accuracy needed when entering, reviewing, and validating payroll and HRIS information. Multitasking: Manage multiple client requests, payroll deadlines, and administrative tasks in a fast‐paced environment. Ability to prepare clear and concise emails, notes, and documentation related to payroll, HRIS, and service requests. Environmental Conditions This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. Employee will be required to follow any other job‐related instructions and to perform any other job‐related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. signing bonus, commission structure] if applicable#