Customer Experience & Escalation Lead (Control Tower)
ontracBrooklyn, NY
Customer Experience & Escalation Lead (Control Tower)
ontracBrooklyn, NY
2 days ago
Occupations
Customer Service RepresentativesFirst-Line Supervisors of Construction Trades and Extraction WorkersProduction, Planning, and Expediting ClerksIndustries
Telemarketing Bureaus and Other Contact CentersTemporary Help ServicesTelephone Answering ServicesAbout the role
OnTrac is hiring a Customer Experience Consultant in Fontana, CA. You will lead the day-to-day execution of the Customer Control Tower within a 24/7 operating model, monitor real-time performance, escalate issues, and communicate with top-tier customers.
A Bachelor’s degree and experience in customer-facing operational roles are preferred. You will collaborate with Operations, Field Operations, Line Haul, and Quality to maintain service standards and drive improvements, with compensation ranging
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JOB OVERVIEW
Experience level
Junior
Location
Brooklyn, NY
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
2 days ago
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