Call Center Representative - Moon Township, PA (Hybrid)

clearview federal credit unionCoraopolis, PA

9 days ago

Occupations

Customer Service Representatives Receptionists and Information Clerks Switchboard Operators, Including Answering Service

Industries

Telemarketing Bureaus and Other Contact Centers Telephone Answering Services Credit Unions

$19 per hour

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About the role

Job TitleMember Service Representative LocationMoon Township, PA, 15108 USAPay Rate Starting pay rate: $19 per hour, based on experience Working Hours Schedule based on operational needs, rotating shifts Monday-Friday 8am-6pmSaturday 9am-2pmOnboarding and Training Telecommuting available after initial training. Initial training is in-person in the Moon Township location, for a period of 6-8 weeks, subject to change. After initial training, this position is mostly remote; scheduled to work in the Robinson location approximately 1 day every quarter, based on operational needs. The start date is August 17, 2026

Minimum Qualifications:

High School diploma or equivalent required
Minimum of six months of similar or related experience required
Strong member service skills
Outstanding telephone communication and interpersonal abilities
Solid understanding of financial products and services
Skilled in building and enhancing relationships through sales and service
Proficient in computer applications
Strong analytical capabilities
Versatile and able to manage multiple tasks
Maintains accuracy in a fast-paced setting

Detail-oriented Flexible with working hours Reliable with a strong attendance record

Essential Duties and Responsibilities:

Answer member telephone inquiries and provide appropriate suggestions to financial needs
Meet average call volume goal and KPIsCommunicate with our members through Chat on a rotating schedule.
Provide accurate and appropriate account information encompassing all share products
Process requested account transactions and assist members with account problems
Provide general loan information on member accounts
Open a variety of sub-share accounts
Build relationships by educating members on Clearview products and services
Work a variety of shifts based on operational needs
Attend required Clearview training and meetings
Remain current on promotional and marketing mailings
Handle other duties as assigned

Support Clearview's Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company's vision and success. Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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JOB OVERVIEW

Salary

$19 per hour

Experience level

Junior

Location

Coraopolis, PA

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

9 days ago

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