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Product Support Specialist

express employment professionals defunctColorado Springs, CO

2 days ago

Occupations

Computer User Support SpecialistsCustomer Service RepresentativesComputer Network Support Specialists

Industries

Custom Computer Programming ServicesComputer Systems Design ServicesSoftware Publishers

$22.00-$23.00/hour

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About the role

Job Full Description Product Support Specialist
Location: Colorado Springs, CO Pay: $22.00-$23.00/hour Schedule: Monday-Friday | 7:30 AM-4:30 PM Employment Type: Contract-to-Hire | Long-Term Career Opportunity Start: ASAPAbout the Opportunity We are partnering with an established local organization to hire a Product Support Specialist who will provide front-line customer support for users of specialized web-based software and technology products. This is a great opportunity for someone who is tech-savvy, patient, customer-focused, and genuinely enjoys helping people solve problems This is not a traditional IT, desktop, or infrastructure support position. You don't need to be an IT professional or have technical certifications. Instead, we're looking for someone who is comfortable navigating web-based software, learning new systems, troubleshooting user issues, and patiently walking customers through solutions.
What You'll Do: Provide friendly and professional phone and email support to customers using web-based software products. Help users navigate the platform and troubleshoot common issues. Assist with browser-related problems, login/access issues, multi-factor authentication (MFA), and other common user challenges. Remotely connect to customers' computers when necessary to help troubleshoot issues. Ask effective questions to identify the source of a problem and guide customers through the appropriate solution. Document customer interactions and follow established support procedures. Develop an in-depth understanding of the company's products and become a trusted resource for end users. Partner with internal team members to resolve more complex customer questions.
What We're Looking For:
  • Strong customer service and communication skills, particularly over the phone and email.
  • Patient and empathetic when assisting customers who may be frustrated or less comfortable with technology.
  • Naturally tech-savvy and comfortable navigating internet browsers, web-based applications, and online platforms
  • Strong problem-solving skills and ability to troubleshoot issues logically.
  • Ability to explain technical information in a simple, easy-to-understand way.
  • Comfortable learning new software and developing into a subject-matter resource.
  • Experience in customer support, product support, client services, customer success, software support, application support, or a call-center environment is helpful.
  • Previous experience supporting customers or end users of a web-based software platform is a strong plus.
  • Formal IT experience or certifications are not required
  • Training & Development
  • You won't be expected to know the platform on day one. The company provides approximately 3-4 weeks of hands-on, one-on-one training, followed by continued shadowing, coaching, and development.
  • Because you'll be learning a specialized software platform, the organization anticipates a gradual ramp-up over the first several months before becoming fully proficient and independently owning the role.
  • Why Consider This Opportunity?
  • This is a contract-to-hire opportunity with long-term career potential and an established organization that is willing to invest significant time in training the right person.
You'll receive a consistent Monday-Friday schedule while developing valuable experience in software product support, troubleshooting, and end-user customer service. Upon successful transition to direct employment, employees are eligible for a comprehensive benefits package, including a 401(k) match Benefits Through Express Employment Professionals: Health, Dental & Vision Insurance Holiday PayPaid Sick Leave 401(k) Short-Term Disability & Life Insurance Direct Deposit Why Work With Express? Express Employment Professionals has helped connect job seekers with great local companies for years - and there is NEVER a fee for job seekers. We want to help you find a long-term opportunity where you can grow your skills and income.?? Apply Today!?? Apply Online:(Select the Colorado Springs South office)?? Send Your Resume To: ?? Questions? Have the experience and call our office today to learn more about this opportunity!3493PROColorado Springs (South), CO 3493 2360 South Academy Boulevard Colorado Springs, CO 80916

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JOB OVERVIEW

Salary

$22.00-$23.00/hour

Experience level

Junior

Location

Colorado Springs, CO

Occupation

Computer User Support Specialists

Industry

Custom Computer Programming Services

Posted

2 days ago

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