General Manager
tpg hotels resortsDedham, MA
About the role
Become Part of the TPG Hotels, Resorts & Marinas TeamTPG Hotels, Resorts & Marinas is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.
Job Overview:
The General Manager is responsible for the overall management and operation of the hotel, ensuring a high level of guest satisfaction, financial success, and adherence to brand and company standards. This role requires effective leadership, strategic planning, and strong operational skills to achieve the hotel's goals and objectives.
What You'll Be Doing
Leadership and Management:
Provide strong leadership to the hotel staff, fostering a positive and productive work environment.
Recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews.
Develop and implement strategies to enhance employee engagement and promote teamwork.
Guest Experience:
Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.
Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
Monitor guest reviews and ratings, implementing improvements as needed.
Financial Management:
Develop and manage the hotel's annual budget, monitoring financial performance and implementing cost‑saving measures.
Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
Review P&L and other financial reports to make informed decisions and achieve profitability goals.
Sales and Marketing:
Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue. Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.
Maintenance and Facilities:
Partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards. Oversee maintenance, repairs, and renovations to be completed as scheduled and necessary.
Compliance and Regulations:
Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards. Stay up-to-date with industry trends, changes in regulations, and best practices.
Reporting:
Prepare regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans.
Skills And Abilities:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Several years of experience in hotel management or related roles, with progressively increasing responsibilities.
- Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR) and track record of employment stability
- Thorough understanding of budget creation and implementation
- Professional references from within the hospitality industry
- Organized, goal‑oriented, self‑motivated, and energetic with a strong desire to achieve success
- Ability to drive GOP, Flow thru and NOI per key.
- Working Conditions & Physical Effort
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement PlanPaid Time Off, Vacation and Holidays Employee Assistance ProgramAMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!Benefits vary by location. Part-Time Benefits Also Available! EEO/VET/DISABLED
All qualified applicants are encouraged to apply, and we are an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
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JOB OVERVIEW
Experience level
Mid
Location
Dedham, MA
Occupation
General and Operations Managers
Industry
Hotels (except Casino Hotels) and Motels
Posted
2 days ago
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