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Production Support Manager

han staffingIselin, NJ

42 days ago

Occupations

Network and Computer Systems AdministratorsIndustrial Production ManagersFirst-Line Supervisors of Production and Operating Workers

Industries

Computer Systems Design ServicesCustom Computer Programming ServicesSoftware Publishers
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About the role

Job ID: 22827651
Reference Number: 24-00813
Title: Production Support Manager
Location: Iselin, NJ, 08830 Posted Date: 2024-08-28
Contact: Shyam Maram
Contact Email: shyam@hanstaffing.comContact Phone: (848) 234-8733
Company: HAN Staffing
Production Support Manager IT Operations Need Manager level candidate Charlotte, NC - Dallas, TX, - Minneapolis, MN- New Jersey, NJ
What you need:
  • 10+ years' experience managing a mid to large size customer facing production support environment. Strong experience with service management, SLA tracking, and operational reporting to customers and management
  • Experience managing projects and tasks.
  • Strong communication skills with peers, customers, and partners
  • Experience in setting up processes using service management tools, Preferably Service Now and Jira
  • Experience managing the health of production application environments.
  • Experience working in a technical support role in a complex architectural environment. Experience working with Vendors.
  • Experience working in offshore model.
  • Experience managing tasks and deliverables.
  • Strong Excel, PowerPoint, and presentation skills
  • Experience with SQL required.
  • Understanding of ITIL practices and software delivery
  • Practical knowledge of working with SOWs, SLAs, and Change Requests
  • Ability to foster partnerships and a shared sense of responsibility toward goals.
  • Strong/proven customer focus
  • Capability to approach problems as challenges.
  • Strong planning and coordination skills
  • Bachelor's degree or higher in business or technical field or commensurate experience in the field
  • Work experience in delivery management and customer partner or account interaction is a must.

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JOB OVERVIEW

Experience level

Lead

Location

Iselin, NJ

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

42 days ago

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