Senior Vice President Customer Success
outscoutMemphis, TN
Senior Vice President Customer Success
outscoutMemphis, TN
6 days ago
Occupations
Sales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelGeneral and Operations ManagersAbout the role
Senior Vice President, Customer Success A rapidly growing, mission-driven technology company is seeking a Senior Vice President of Customer Success to lead and scale its global enterprise Customer Success organization. This executive will own customer adoption, retention, renewals, expansion, and long-term value realization across strategic enterprise accounts, while building the processes, team, and operating infrastructure needed to support continued growth.
Key Responsibilities:
- Lead and scale a global Customer Success organization across enterprise and strategic accounts
- Own retention, renewal, adoption, and expansion strategy
- Build scalable post-sales processes, forecasting, customer health metrics, and executive engagement models
- Develop strategic account plans for complex, multi-stakeholder customers
- Partner with Sales, Product, and executive leadership to drive customer outcomes and growth
- Lead and mentor a distributed, international CS leadership team
Ideal Background:
- 15+ years in Customer Success, Account Management, Professional Services, or related leadership
- Proven experience leading global CS organizations in enterprise SaaSExperience managing large, multi-million-dollar enterprise accounts and renewals
- Background in utility, energy, infrastructure, climate/risk, weather, or other mission-critical technology strongly preferred
- Strong executive presence and experience working with C-level stakeholders
- Experience scaling organizations through periods of rapid growth and international expansion
- Comp: approx 250-300k base + 25% bonus + equity
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JOB OVERVIEW
Experience level
Manager
Location
Memphis, TN
Occupation
Sales Managers
Industry
Computer Systems Design Services
Posted
6 days ago
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