Collection Representative I
mbandwDenver, CO
Collection Representative I
mbandwDenver, CO
yesterday
Occupations
Bill and Account CollectorsTax Examiners and Collectors, and Revenue AgentsCustomer Service RepresentativesIndustries
Collection AgenciesTelemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesAbout the role
About the Organization McCarthy, Burgess and Wolff (MB&W) is one of the largest collection agencies in the United States. We've created what we believe is a superior business model - combining advanced technological and analytic tools with quality employees, management, and ownership who genuinely care. We understand what motivates our employees - a dynamic and attractive work environment, loyalty, and unlimited earning potential. We offer an environment where the truly inspired (and highly skilled) individual can do extraordinary things. The end result is an exceptional workplace that gives our clients superior results.
Description
Job Summary:
The Collection Representative II is responsible for researching and consumer collecting delinquent accounts for McCarthy, Burgess & Wolff, Inc. (MBW).
Essential Job Functions: Responsible for:
- Maintaining a debt collection queue using the support framework designed.
- Achieving collection goals set by management.
- Understanding and adhering to client guidelines
- Maintaining daily call volumes
- Locates and notifies customers of delinquent accounts by mail or telephone to solicit payment.
- Maintains records of collection and status of accounts.
- Locates and monitors overdue accounts, using computers and a variety of automated systems.
- Records information about financial status of customers and status of collection efforts.
- Confers with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Advises customers of necessary actions and strategies for debt repayment.
- Persuades customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
- Traces delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Responsible for researching all debtors assigned.
- Performs data entry, documentation, and maintenance of customer account(s)
- Reads, comprehends, and adheres to any and all applicable ISO policies.
Qualifications and Requirements: Knowledge: 6+ months of experience in the Collection Industry.
Skills/Aptitudes:
Organized and detail oriented with the demonstrated ability to focus and research detailed documentation. Internet, Microsoft Outlook capabilities. Minimal Collection and/or telemarketing experience. Interpersonal Skills: Ability to prioritize conflicting demands, take initiative, work proactively and be resourceful; outstanding interpersonal skills with the ability to work both independently and collaboratively with a diverse set of personalities and a strong client focus; and self-starter with a desire to grow/learn. Proven ability to teach, and interact effectively in difficult situations.
Disclaimer:
- The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
- Related Experience - Experience Level Desired: 6+ Months experience in the Collection industry
- Education Requirements to Perform Job Role: Diploma or commensurate experience
- Complexity of Duties Medium
- Reporting Hierarchy:
- Full-Time/Part-TimeFull-TimeShiftDaysLocationRemote employeesEOE Statement
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
- This position is currently accepting applications.
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JOB OVERVIEW
Experience level
Junior
Location
Denver, CO
Occupation
Bill and Account Collectors
Industry
Collection Agencies
Posted
yesterday
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