Fire Protection Operations Manager

Salary: $95,000 / Year

Responsibilities: Lead and manage a team of 7-10 fire protection technicians and office support staff Oversee daily scheduling, workflow, productivity, and service quality across field operations Hire, train, coach, and develop employees while conducting team meetings and performance reviews Track KPIs, labor efficiency, and operational performance to drive consistent results Ensure compliance with NFPA standards, AHJ requirements, and company safety policies Manage customer relationships and resolve escalated service or operational issues Oversee inventory, vendors, purchasing, and operational costs while partnering with sales and operations on customer and project needs Requirements 5+ years of private-sector fire protection or life-safety experience Proven leadership or supervisory experience managing technicians or field service teams Hands-on kitchen hood suppression experience with systems such as ANSUL, Amerex, Pyro-Chem, Kidde, or Range Guard Strong knowledge of fire extinguishers and commercial fire protection service requirements Strong customer service, communication, and team leadership skills Ability to work onsite in Gurnee, Illinois in both office and field environments Ability to travel approximately 6-8 times per year, with limited multi-day travel

Preferred Qualifications: Experience with emergency and exit lighting Working knowledge of fire alarms, sprinkler systems, or backflow systemsNAFED certificationNICET certification or applicable fire protection licenses Broader experience across commercial fire protection and life-safety systems

Benefits: Medical, dental, and vision insurance Optional short-term and long-term disability coverage 401(k) with a company matchPTOPaid holidays Relocation assistance available for qualified candidates If you're an experienced fire protection leader who understands the technical side of the business and knows how to build, lead, and develop a strong team, apply today.#LI-IR1 #LI-CC1