Customer Service Engineer

5 star recruitmentMemphis, TN

14 days ago

Occupations

Customer Service Representatives Computer User Support Specialists Computer, Automated Teller, and Office Machine Repairers

Industries

Diagnostic Imaging Centers Electronic and Precision Equipment Repair and Maintenance Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

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About the role

Customer Service Engineer Memphis, Tennessee, United StatesAbout the JobExperienceFamiliar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on CT, MR and PET machines strongly preferred. Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;

Duties & Responsibilities:

Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
Embrace new technology while leveraging core strengths in customer service and service support
Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
Continually build competence in providing technical assistance and support to our customers
Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
Responsible for installation of diagnostic imaging equipment for designated products in geographic region
Attend service training courses overseas and in the US as needed.

Requirements: This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position. Required Citizenship / Work Permit / Visa Status US Citizen / Green Card holder

Must-Haves: CUSTOMER SERVICE MICROSOFT OFFICE; WINDOWS Min. 3+ years as service engineer. Multi-vendor experience on CT, MR. & PET machines. Possesses formal training

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JOB OVERVIEW

Experience level

Senior

Location

Memphis, TN

Occupation

Customer Service Representatives

Industry

Diagnostic Imaging Centers

Posted

14 days ago

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