Inside Sales Supervisor

Position Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe're looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team. You'll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You'll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process. This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day. What You'll OwnInbound Sales & Customer Communication Answer incoming calls and emails from current customers and leads. Demonstrate strong knowledge of the company's products. Determine the appropriate next steps for each customer inquiry.

Sales & Closing: Manage customer inquiries throughout the sales process. Prepare quotes and close orders. Answer customer questions and complete required paperwork. Take ownership of opportunities from inquiry through close. Lead Follow-UpMaintain long-term leads through consistent and proactive follow-up. Keep opportunities moving forward through timely communication. Identify when additional team support or follow-up is needed.

Team Leadership & Delegation: Coach a two-person sales/customer service support team on customer communication. Delegate tasks to team members when appropriate. Help the team stay organized and responsive to customer needs.

Post-Sale Coordination: Monitor the post-sale process and shipping experience. Help resolve issues and ensure customer satisfaction. Maintain strong customer relationships after the sale. Required Experience & SkillsStrong sales and customer communication skills. Comfortable working remotely and independently. Comfortable spending up to half of the day on the phone. Self-motivated, detail-oriented, and resourceful. Strong communicator who can manage multiple priorities. Experience in sales, customer support, and managing a small team is preferred. Familiarity with Google Workspace and Microsoft Office is a plus. Familiarity with public safety training or firearms industry products is a plus but not required. No formal education or specific experience requirements. What Makes You a Strong FitYou take ownership of the entire sales process rather than focusing only on individual tasks. You're confident speaking with customers and handling sales conversations. You're persistent and organized when managing long-term leads. You enjoy coaching and supporting a small team. You're comfortable making decisions independently in a high-autonomy environment. You're resourceful and able to solve unexpected problems. You're proactive and interested in helping shape a growing company rather than simply executing assigned tasks.