Junior Account Manager

Key Responsibilities: • Take ownership of assigned client accounts— own the client experience as the advocate for client satisfaction.• Provide support designated Account Manager(s).• Manage ongoing client communication and ensure timely follow-up on requests and services.• Coordinate with Project Managers on larger projects assigned to their department• Join project kick-offs, check-ins, and walkthroughs; assist with proposals and vendor follow-ups.• Stay accountable for accurate records and service data in our internal systems.• Support Account Manager(s) in identifying areas of opportunities to better service our clients.

Requirements: • 1+ years in direct to client customer service• Experience in trades (HVAC, plumbing, electrical, etc.) or familiarity with trade terminology is a plus.• Experience in high-end property or account management is plus.• Excellent communication, multitasking, and organizational skills.• Proficient in Microsoft 365, Slack, Google Workspace; Connect Wise or similar client management software a plus.• Comfortable working with high-net worth clients.• Ability to work onsite – on client property or in office - 5 days a week.

Salary Range: $50K-$60K DOE

About Us: Top Hat is Manhattan’s premier boutique property management company, supporting townhouse, brownstone, and condo owners with top-tier service and project oversight.