Customer Service Representative & Production Manager

Responsibilities: The primary role is to work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service. Working with internal art department trafficking jobs through design/proofing stage Issuing purchase orders to all vendors, both domestic and international Trafficking all projects through print, manufacturing and delivery to final destination Communicating on a regular basis with the client as to the status of their projects Communicating via phone, email, zoom, etc., both domestic and international Maintaining an accurate production schedule and generate weekly status reports for clients Navigate internal schedules for domestic and international projects Correctly invoicing clients and ensuring that all billable parts are included Liaise with in-house Sales personnel as and when necessary Additional duties and responsibilities as assigned The ideal candidate is Client-focused and quality-obsessed Proactive not reactive A problem solver A great communicator A great collaborator Enthusiastic and self-motivated Detail oriented and organized Able to project manage and see a project through from start to finish Able to work well under pressure Not afraid to learn new things The ideal candidate has Excellent organizational skills including in-box management Excellent time management skills Excellent phone manner and people skills A team player attitude Knowledge of Microsoft Office Knowledge of Google Suite A love of music $45,000 - $65,000, Full Time, On-Site to Hybrid