Medical Support Assistant - Aurora

artemis arcAurora, CO

yesterday

Occupations

Medical Secretaries and Administrative Assistants Medical Assistants Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Industries

Offices of Physicians (except Mental Health Specialists)Administration of Veterans' Affairs All Other Miscellaneous Ambulatory Health Care Services

$22.99

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About the role

Requisition ID2026-4312

Job Summary: Job Summary

Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: VA Health Care System

Location: Onsite; Aurora, CO

Salary Range: $22.99, $5.09 H&WWork Schedule: Full-time

Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Primary Responsibilities

Key Responsibilities:

Schedule, reschedule, and cancel Veteran appointments using Vist
A and CPRS in accordance with VHA national scheduling guidelines
Receive and respond to incoming calls, secure messages, and Veteran inquiries
Conduct patient check-ins and check-outs
Review, verify, and update demographics, insurance, and other patient data in VA systems
Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
Coordinate care across internal VA services and external providers when applicable
Maintain confidentiality and compliance with HIPAA and federal privacy regulations

Minimum Qualifications:

U.S. citizenship
High school diploma or GED required
Oral and written proficiency with English.
Basic medical terminology knowledge
Minimum of 6 months' customer service experience
At least 1 year of clerical, call center, or healthcare administrative experience
Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM) Ability to pass a federal background investigation and obtain Tier 1 security clearance

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JOB OVERVIEW

Salary

$22.99

Experience level

Mid

Location

Aurora, CO

Occupation

Medical Secretaries and Administrative Assistants

Industry

Offices of Physicians (except Mental Health Specialists)

Posted

yesterday

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