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Director of Operations

bhiredBrooklyn, NY

2 days ago

Occupations

General and Operations ManagersAdministrative Services ManagersSecretaries and Administrative Assistants, Except Legal, Medical, and Executive

Industries

Facilities Support ServicesCorporate, Subsidiary, and Regional Managing OfficesOffice Administrative Services
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About the role

Director of Operations A nonprofit organization is seeking an experienced, hands-on Director of Operations to oversee daily operations and service delivery across its DFTA-funded Older Adult Centers in Brooklyn. Working alongside the Director, OACs, this role ensures centers run efficiently, staff are well-supervised, and all contractual and regulatory requirements are met. The ideal candidate is an organized, results-oriented operations leader experienced in managing people and multiple functions. Backgrounds in multi-site operations, healthcare, hospitality, or other complex service environments are welcome — direct experience with older adult services or DFTA contracts is a plus but not required.
Key Responsibilities:
  • Operations & Program Management
  • Oversee daily operations, ensuring efficient, high-quality service delivery
  • Set and maintain procedures, schedules, and performance standards
  • Identify operational challenges and implement practical solutions
  • Coordinate facilities, supplies, food service, and transportation as neededMaintain a welcoming, safe environment for older adults
  • Staff Supervision & Leadership
  • Supervise and evaluate center leadership and staff
  • Set clear expectations and hold staff accountable for results
  • Support recruitment, onboarding, and training with HRAddress personnel issues promptly and foster a collaborative team culture
  • Compliance & Reporting
  • Ensure compliance with DFTA contracts and regulatory requirements
  • Monitor documentation, attendance, and reporting deadlines
  • Support audits and inspections; develop corrective action plans as neededMaintain accurate, audit-ready records
  • Budget & Resource Management
  • Monitor operating expenses, purchasing, and staffing resources
  • Support budget preparation and financial reporting with Finance
  • Identify cost-saving opportunities without compromising service quality
  • Stakeholder Coordination
  • Collaborate across Finance, HR, and program leadership
  • Monitor participant feedback and recommend improvements
  • Communicate effectively with funders, community partners, and vendors
Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, Public Administration, Healthcare Administration, or related field preferred (equivalent experience considered)5–7+ years of operations or program management experience, including staff supervision
  • Strong leadership, organizational, and communication skills
  • Experience monitoring budgets and ensuring compliance
  • Proficient in Microsoft Office; able to learn operational reporting systems
  • Able to work on-site and travel between center locations
Preferred: Experience managing multiple locations
Background in senior services, healthcare, or human services Familiarity with government-funded programs and contract compliance Experience with NYC DFTA or similar government-funded contracts Interested? Send your resume to: Racheli@bhirednyc.com

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JOB OVERVIEW

Experience level

Manager

Location

Brooklyn, NY

Occupation

General and Operations Managers

Industry

Facilities Support Services

Posted

2 days ago

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