Senior Wayfinding Administrator - Healthcare Job at Alliance-Franchise-Brands in Plymouth Township

About the Opportunity: Image 360 is a national leader in visual communications, signage, and environmental graphics. The majority of our work is large-scale healthcare wayfinding — helping hospital systems and medical campuses communicate clearly with patients, families, and staff — though this role may also support corporate, higher education, and other institutional wayfinding programs as our practice grows. Our account managers build deep, long‑term relationships with our clients, leading every project from creative ideation through design, production, and installation. We're adding a Senior Wayfinding Administrator to work directly alongside our account managers — owning the technical sign program infrastructure so they can focus on strategy, relationships, and client experience. If you've worked in signage, wayfinding, or environmental graphics and want a role where precision and systems thinking are the job — not a side of it — this is worth a look.

What You'll Do: Program & Database Ownership Serve as the internal expert on our sign program management platform across active healthcare accounts Set up new client projects: upload floor plans, build sign type templates, establish numbering logic, and configure project structure Maintain each client's sign database as a live, accurate system of record — capturing every department change, renovation, or room renaming in real time Generate sign schedules, fabrication packages, and location reports for handoff to production and installation teams Site Survey Coordination Prepare for and coordinate site surveys for new programs: upload base plans, create sign placeholder structures, and configure mobile survey workflows Conduct and/or administrate field surveys — photographing existing signs, recording locations, and verifying data accuracy Reconcile survey data with final project records and close out each survey phase with a clean, verified database Program Support for Account Managers Respond to account manager and/or client requests for sign additions, deletions, message changes, and location updates across active programs Prepare draft sign schedules and message lists for account manager and client review Data Quality and Standards Maintain consistent naming conventions, numbering logic, and sign type structures across all projects Conduct periodic database audits to ensure active accounts reflect current facility conditions Document platform processes and naming standards so they're transferable and trainable

What We're Looking For: Experience 4+ years in signage, wayfinding, or environmental graphics production, project coordination, or technical platform administration Experience in a sign company, architectural firm, interior design firm, or facilities management environment Experience with sign or asset management software (we use Sign Agent) is a strong plus; comfort learning structured, database-driven SaaS platforms is essential either way Experience reading and working with architectural floor plans or construction documents

Technical Skills: Comfortable reading, uploading, and annotating architectural PDFs and floor plans Proficiency in Excel or Google Sheets — comfortable managing schedules, reconciling lists, and spotting data errors Working familiarity with Adobe Acrobat and /or comparable tool for plan markup and file management Familiarity with Adobe Illustrator or InDesign is a plus but not required What Makes You a Fit Exceptionally organized — you'll be the system of record for complex, large‑scale programs, and accuracy matters Process-oriented; you enjoy building consistent workflows, naming conventions, and quality checks Works collaboratively with good communication skills, partnering closely with account managers Comfortable managing multiple active projects simultaneously without losing detail quality Calm and methodical when program information changes — floor plan revisions, department renames, phasing shifts Education Associate's or Bachelor's degree in Graphic Design, Interior Design, Architecture, Project Management, or a related field preferred. Equivalent experience in a sign, design, facilities, or construction coordination environment will be considered. What This Role Is Not This role is designed to support account managers — not replace them. This position does not: Lead client relationships or serve as the primary client contact Develop wayfinding strategy or recommend zone logic Approve sign messages or design decisions independently Manage project timelines, budgets, or change orders The right candidate finds real satisfaction in being the technical backbone of a well‑run program — not in being the face of it. Starting salary of $80,000 or greater, commensurate with experience Mostly local travel, with routine visits for site surveys/client meetings as necessary Shared health insurance program 401(k) program with company match Paid time off This role reports directly to the General Manager.