Senior Manager, Client Retention

Senior Manager, Client RetentionSanta Ana, CAWork Location:This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.Who You Are:You are a strategic thinker and expert in your field who thrives in a fast-paced consulting environment. You enjoy diving deep into complex problems, developing innovative solutions, and driving value for clients. Your knowledge spans vendor negotiations, industry best practices, and process optimization, and you're passionate about using your expertise to impact Fortune 1000 clients.QualificationsWhat You Will Do:As the subject matter expert, your role will be focused on creating additional value to existing accounts/clients/projects.As it relates to creating additional value, some of your responsibilities will include, but are not limited to:Analyzing client infrastructure, vendor contracts, and pricing structures to identify cost-saving opportunitiesCollaborate cross-functionally to develop solutions tailored to client needsLeading complex negotiations with vendors to secure favorable terms on behalf of clientsDeliver actionable insights and present findings to client stakeholdersProactively identify client challenges and recommend strategic and operational solutions that exceed expectationsStay informed of industry trends and emerging technologies within your domainCreate and refine deliverables such as data analyses, reports, and client presentations as it relates to creating additional valueServe as an internal resource for functional expertise and thought leadershipWork independently on projects or as a contributor on larger engagementsTake ownership of projects from ideation through execution, often in situations with limited direction or defined processesFocus on proactively driving progress, setting clear objectives, and ensuring timely delivery of resultsFacilitate and lead internal meetings with confidence, aligning stakeholders across functions, navigating ambiguity, and championing initiatives that push projects forward without waiting for instructionWhat You Need:Bachelor's degree requiredMinimum 7-15 years of experience in consulting, vendor management, or business analysisDeep functional expertise in one or more spend categories (e.g., IT, telecom, facilities)Strong analytical skills and proficiency in Excel; ability to synthesize large data setsProven experience developing solutions in complex client environmentsExceptional communication and client-facing presentation skillsProject management experience and familiarity with tools to manage deliverables such as SmartSheet and Project Management CRM strategiesWho We Are:The team is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $4.4 billion in client savings.Why Join Us:We offer more than just a job - we provide a dynamic, supportive environment where you can thrive personally and professionally. Here's what you can expect when you join our team:Comprehensive Benefits:Full medical, dental, and vision coverageOptional pet insuranceAccess to a gym membership discount (offered through our healthcare provider and available for select fitness centers)$200/month waived medical benefit for employees who opt out of our health plansCell phone stipend for applicable rolesFinancial Wellness: 401(k) plan with company matchTime Off to Recharge: Generous paid holidays, vacation, sick leave, bereavement, and jury duty leaveStrong Foundation: Over 28 years of consistent growth and successFun & Connection: Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the yearCareer Growth: A collaborative, high-performing team with frequent recognition and opportunities for internal promotionOur Culture: Fast-paced, team-driven, and fueled by a shared commitment to excellenceGiving Back & Getting Involved:We're proud of our employee-led committees that support causes and initiatives that matter to us all:Corporate Social ResponsibilityYouth Rising GroupWomen's Empowerment GroupWellness Committee