Telecommunications Operator

Job Summary: Summary Responsible for facilitating proficient operation of a hospital communication system. Does this position require Patient Care? No.

Essential Functions: Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors. Handle both incoming and outgoing calls with speed and accuracy. Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster. Act as central control for mobile pagers, take and relay messages as required. Respond to various alarm systems located at the switchboard. Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys. Compile on-call information for hospital personnel and all meetings scheduled in the building. Resolve basic discrepanes and refer all others to the appropriate department.