IT Support Specialist - Windows/macOS, Helpdesk & Networking

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.DescriptionBCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in German.Responsibilities* Provide first- or second-level contact and problem resolution for customer issues. * Work with third-party vendors to remediate complex AV issues as needed. * Provide timely communication on issue status and resolution. * Maintain ticket updates for all reported incidents. * Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized . * Should have basic knowledge of the Mac operating system to support Apple PC users. * Install, upgrade, support, and troubleshoot printers and computer hardware. * Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. * Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.Requirements* Must hold a valid work permit in German * Several years of experience in the IT fieldHR Executive I Talent Acquisition Specialist I BCIC Swiss GmBH #J-18808-Ljbffr