Principal Consultant (D365 Sales – Healthcare Payer)

Location: Baton Rouge, Louisiana (Onsite)

Roles and Responsibilities: Strategic Advisory: Lead business process transformation workshops to define the "To-Be" state for Payer sales organizations. Translate complex Payer business models (Individual, Group, Medicare/Medicaid) into D365 functional designs. Solution Architecture: Oversee the architectural integrity of the D365 Sales implementation, including complex integrations with legacy Claim Processing Systems (e.g., Facets, QNXT), Provider Data Management, and Enrollment engines. Regulatory & Compliance Oversight: Ensure all digital solutions adhere to HIPAA, HITECH, and CMS regulations. Define data residency and security protocols within the Dataverse to protect PHI/PII.Thought Leadership: Represent the organization as a subject matter expert in Healthcare CRM, contributing to white papers, industry conferences, and Microsoft's inner-circle advisory boards. Executive Presence: Ability to challenge and influence C-level executives (CIO, CMO, COO) on digital strategy.

Required Domain Expertise (Healthcare Payer): Payer Value Chain: Deep knowledge of the Health Insurance lifecycle: Prospect-to-Card conversion, Broker/Agency Management, Group Sales/Underwriting support, and Renewal management. Healthcare IT Ecosystem: Strong understanding of Interoperability standards (HL7, FHIR) and how CRM integrates with Electronic Health Records (EHR) and Payer Core Administrative Processing Systems (CAPS).Regulatory Knowledge: Expert-level understanding of ACA (Affordable Care Act) requirements, Medicare Advantage sales cycles, and state-specific Medicaid compliance. Technical & Functional Qualifications 15+ Years in Microsoft Dynamics: A career spanning the evolution of Dynamics (from 4.0/2011 to modern D365 Cloud).Functional Mastery: Advanced configuration of D365 Sales, Power Automate, and Power Pages. Expertise in the Microsoft Cloud for Healthcare is highly preferred. Defect & Quality Management: Proven track record in "Straighten Defection" (Zero-defect delivery) through rigorous UAT, automated testing strategies, and robust DevOps pipelines. Data Strategy: Expertise in complex data migration from legacy CRM/Mainframe systems to D365, ensuring data integrity and historical continuity for member records.

Experience & Education: Project Portfolio: Must have led at least 3–4 full-lifecycle D365 implementations for Top-50 US Health Plans or Global Payers. xmcpwfu

Education: Bachelor's degree in healthcare administration, CS, or MBA.