Training and Quality Assurance Specialist
virtual vocationsNew York, NY
Training and Quality Assurance Specialist
virtual vocationsNew York, NY
2 days ago
Occupations
Training and Development SpecialistsTraining and Development ManagersQuality Control AnalystsIndustries
Professional and Management Development TrainingTelemarketing Bureaus and Other Contact CentersComputer TrainingAbout the role
To enhance customer service quality, the remote Training and Quality Assurance Specialist will evaluate customer interactions, design and deliver training modules, and provide constructive coaching to support team development in a full-time capacity.
Key responsibilities:
Evaluate customer interactions and work products against operational standards and service expectations
Design, update, and deliver onboarding and continuous training modules
Deliver objective coaching feedback to support individual and team development
Required qualifications:
Bachelor's degree or equivalent combination of education and experience
3+ years experience in a contact center/customer service environment
Demonstrated experience providing quality feedback, coaching, or training
Proficient in Mac OS, Google Workspace, QA software, and Learning Management Systems
Ability to complete onboarding milestones and maintain a 90% calibration alignment score within 60 days
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JOB OVERVIEW
Experience level
Mid
Location
New York, NY
Occupation
Training and Development Specialists
Industry
Professional and Management Development Training
Posted
2 days ago
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