Technology Sales Floor Lead

Technology Sales Floor Lead Job Summary The University of Utah Campus Store is seeking a Technology Sales Floor Lead which is a full-time, hourly leadership position responsible for driving sales performance, customer experience, merchandising execution, and daily sales floor operations within the technology retail department (Utech) of the University of Utah Campus Store. This role serves as a visible leader on the sales floor, maintaining an active presence with customers while supporting associates, reinforcing selling behaviors, and ensuring operational excellence. This position is highly customer-facing and is expected to spend the majority of scheduled time on the sales floor engaging customers, promoting technology solutions, supporting service operations, and maintaining merchandising and inventory standards. The Technology Sales Floor Lead serves as a key resource for product knowledge, sales execution, and customer service while partnering closely with technicians, store leadership, and fellow associates to deliver a seamless customer experience. Regular Saturday availability is required. Why Work at the University Campus Store? At the University of Utah Campus Store, we make campus a family. Every member of our team contributes to the success of students, faculty, staff, alumni, and visitors. Whether providing course materials, technology solutions, Starbucks beverages, official University merchandise, or exceptional customer service, our employees play an important role in supporting the University community. We believe that hiring is about more than filling positions. We seek individuals who are committed to service, collaboration, accountability, and creating an environment where others feel welcomed and supported. If you are passionate about helping others succeed and want to contribute to a positive campus experience, we encourage you to apply. Learn more about our mission and values here www.store.utah.edu Responsibilities • Serve as a visible leader on the sales floor, actively engaging customers, supporting team members, and reinforcing customer service and sales expectations throughout the shift. • Model and promote exceptional customer service, consultative selling techniques, and professional conduct. • Assist customers with product selection, purchasing decisions, and technology solutions by identifying needs and recommending appropriate products, services, and accessories. • Meet or exceed individual sales goals while supporting departmental sales objectives. • Promote complete technology solutions, including devices, accessories, protection plans, service offerings, custom orders, payroll deduction options, and tax-free purchasing benefits. • Maintain advanced working knowledge of Apple and PC product lines, accessories, peripherals, protection plans, service offerings, and current technology trends. • Educate customers on product features, compatibility, service options, repair services, purchasing programs, and available promotions. • Assist with onboarding and training new associates while providing day-to-day guidance, product knowledge, and sales support to team members. • Support management by communicating customer feedback, operational concerns, sales opportunities, and inventory needs. • Provide basic troubleshooting assistance for common device and accessory issues and escalate advanced technical concerns to certified technicians when appropriate. • Support service operations by gathering customer and device information, assisting with repair check-in and check-out processes, explaining repair options and timelines, and ensuring smooth customer handoffs to technicians. • Assist Apple appointment customers and help manage customer expectations regarding service availability and repair timelines. • Monitor inventory levels, perform cycle counts and inventory audits, identify discrepancies, and communicate replenishment or ordering needs. • Receive, stock, organize, replenish, and maintain merchandise and accessories to ensure product availability and sales floor readiness. • Execute and maintain visual merchandising standards, including product displays, promotional signage, accessory merchandising, and overall department presentation. • Follow opening, closing, and daily operational procedures while maintaining a clean, organized, safe, and customer-ready environment. • Process transactions accurately through the point-of-sale system, including tax-free purchases, payroll deduction sales, protection plan enrollments, and other technology retail transactions. • Answer phones professionally and assist, resolve, or route customer inquiries as appropriate. • Work collaboratively with associates, technicians, supervisors, and store leadership to support departmental goals and ensure a seamless customer experience. • Participate in team meetings, training programs, product launches, promotional events, and ongoing professional development opportunities. • Maintain compliance with University and Campus Store policies, procedures, and operational standards. Special Instructions Requisition Number: PRN46163B Full Time or Part Time? Full Time Work Schedule Summary: T-Sa, 930a-630p, 40 hour a week, Regular Saturday availability is required.