Customer Service Agent Call Center, Bilingual, English and Spanish

Atrium is seeking on behalf of our client a Customer Service Representative based in Wayne, NJ. A background check may be run only after a conditional offer is made, where permitted by law .Customer Service Representative

The Customer Service Representative will serve as the primary point of contact for customer inquiries, orders, and support requests. This role ensures accurate order processing, timely communication, and effective coordination across departments to meet customer needs. The position requires strong attention to detail, collaboration, and a commitment to delivering exceptional service. Receive, review, and process customer orders via phone, email, fax, and electronic ordering systems to ensure accuracy and timeliness. Enter sales and contract orders into the company's ERP system and provide timely order confirmations to customers. Monitor inventory availability, track shipments, follow up on backorders, and communicate order updates proactively. Coordinate with Sales, Purchasing, Production, Shipping, Logistics, and other departments to resolve order issues and meet customer requirements. Respond to customer requests for samples, returns, product specifications, and regulatory documentation promptly. Maintain accurate customer records, order documentation, and product information in the system. Communicate customer complaints, order discrepancies, and delivery concerns to the appropriate internal teams for resolution. Assist with special projects and support quality, food safety, and regulatory compliance initiatives as needed. Previous customer service or order processing experience preferred. Proficiency in Microsoft Office, including Word, Excel, and Outlook; High school diploma or equivalent required; bachelor's degree preferred. Industry experience in food, flavor, fragrance, or manufacturing is a plus. Experience managing customer accounts and order fulfillment in a manufacturing or production environment. Familiarity with ERP systems and data entry best practices. Strong analytical and troubleshooting skills for resolving order or inventory issues. Excellent written and verbal communication skills for professional customer interaction. High school diploma or equivalent required. Bachelor's degree in Business Administration, Communications, or a related field preferred. Coursework or certification in customer service or supply chain management is beneficial. Ongoing professional development in customer relations or ERP systems encouraged. If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.