Director Operations

Renew Home seeks a Director of B2C Product Operations to build and scale the customer lifecycle backbone, focusing on Marketing Ops and Customer Support Ops, including stand‐up of the Help Center. The role partners with Marketing, Product, Engineering, and Analytics to evolve tools and processes for growth, retention, and trust, scalable to millions of users. The leader will own systems, processes, data, and operating rhythms, and will manage a high‐performing ops and customer support team,