Credit Desk Specialist

Credit Desk Specialist As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.Your main responsibilities: Communicates with collection agencies and attorneys with a focus on maintaining updated records for files placed and recovering the overall accounts receivable placed through outbound calls and written communication Makes regularly scheduled collection calls on all account balances with outside agencies and attorneys. Meets or exceeds daily required number of contacts Maintains a system of follow-up to ensure the collection agencies and attorneys follow through with their promises Enters clear and concise system notes pertaining to all efforts for all assigned accounts so that a collection history is maintained Displays a thorough knowledge of service, extras and repair documentation, including billing, insurance certificates, contracts, lien wavers, etc Reads and understand contract language and uses this knowledge in negotiations with collection agencies and attorneys as contracts will dictate payment terms and conditions Prioritizes multiple and changing responsibilities while being organized and detail oriented with a commitment to superior customer service Monitors accounts for potential accounts that will not be recoverable Coordinates monthly conference calls with district personnel to review accounts placed with collection agencies and attorneys Meets or exceeds financial targets Files and tracks property liens and creates collection files for legal action Resolves all unclaimed property items assigned Submit refund request into the system along with verifying the accuracy of the request and completing the final refund steps once the check is received Resolves customer disputes through contract review, negotiation, and escalation Communicates interdepartmentally to achieve financial results Performs other duties as assigned. Some travel may be required

We Elevate Your CareerBecome part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles! Our Core Values: Safety: Uphold the highest safety standards for all Integrity and Trust: Foster honest, ethical relationships Create Value for the Customer: Deliver innovative, reliable solutions Quality: Ensure excellence in every product and service Commitment to People Development: Nurture our people, they are the heart of our success At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.