Waste & Recycling Account Manager

POSITION SUMMARY: We are seeking a motivated and experienced Waste & Recycling Account Manager to join our team. This role is pivotal in managing day-to-day functions of our accounts while fostering strong relationships within the supplier and customer supply chain. The ideal candidate will track and drive productivity, optimize account operations, and align with our overall business strategy to support engagement and growth. This position is supported by a team of Account Support Representatives, Account Coordinators, and/or Account Leads. This position requires customer-facing interactions you will be the main POC for all assigned accounts. This is not a sales position.

STARTING SALARY: $71,500PRINCIPAL RESPONSIBILITIES:The Waste & Recycling Account Manager will oversee daily account operations, ensuring high customer satisfaction and effective relationship management within the supplier and customer supply chains. This role involves tracking productivity and value generated, identifying opportunities for optimization, and implementing strategies aligned with the company's overall business goals. The manager will also utilize business systems for accurate reporting, actively engage with clients to drive growth, and prepare presentations for meetings and Quarterly Business Reviews (QBRs) to communicate performance metrics and strategic initiatives. Aspects of the Waste & Recycling Account Manager Role include: Account Management: Oversee daily functions of assigned accounts to ensure seamless operations and high levels of customer satisfaction. Relationship Building: Develop and maintain strong relationships with key stakeholders within the supplier and customer supply chains to enhance collaboration and communication Productivity Identification & Tracking: Monitor and drive productivity and value generated for assigned accounts, ensuring that targets and expectations are met. Optimization: Identify and implement strategies to optimize and streamline account operations, enhancing efficiency and reducing costs. Strategic Implementation: Understand and apply MYCA's overall business strategy to account management processes, ensuring alignment with company goals. Lead execution of client-specific waste and recycling strategies, including landfill diversion, recycling improvements, and sustainability program rollouts. Ensure all initiatives align with client goals and broader organizational objectives. System Utilization: Utilize relevant business systems to manage applicable processes effectively, ensuring data accuracy and reporting integrity. Engagement & Growth: Actively engage with accounts to identify growth opportunities, develop strategies for account expansion, and enhance overall customer satisfaction. Presentations & Meetings: Prepare and deliver presentations, facilitate meetings, and conduct Quarterly Business Reviews (QBRs) with clients to communicate performance metrics, strategic initiatives, and opportunities for improvement. Project Management: Lead and coordinate projects related to fleet management, including upgrades, replacements, and process improvements, ensuring timely delivery and adherence to budget. Data Analysis: Analyze waste and recycling data to identify trends, optimize operations, and inform decisionmaking. Lead Client and Supplier Calls: Lead routine client and vendor calls related to waste operations, sustainability initiatives, and service performance. Serve as the primary contact for client-facing communication ensuring continuity, responsiveness, and a high level of professionalism. Maintain clear communication while keeping leadership informed of key updates, risks, and action items. Oversee Documentation & Validate Reporting Accuracy: Ensure the accuracy and integrity of all waste and recycling data, including standardized volume reporting, diversion metrics, and sustainability KPIs. Audit reports prepared by Account Support Team to confirm completeness, consistency, and alignment with client objectives before final delivery. Complex Negotiations and Contract Management: Lead negotiations for larger waste and recycling services, including hauler agreements, contract renewals, and large-scale program implementations. Secure favorable terms while maintaining service quality and compliance with client expectations. Champion Cross-Functional Collaboration: Partner with internal teams (Account Support, IT, finance, operations) to support data integrity, reporting enhancements, and program execution. Ensure seamless coordination across departments to deliver consistent and scalable waste management solutions. Support New Client Onboarding: Assist in onboarding new waste and recycling clients by coordinating program setup, validating data inputs, and establishing baseline reporting. Help clients understand their waste streams, reporting structure, and optimization opportunities, setting the foundation for long-term successREQUIRED SKILLS:2 Years of Waste & Recycling / Sustainability Expertise Strong understanding of waste streams, diversion strategies, recycling programs, and sustainability initiatives (e.g., landfill diversion, circular economy concepts, ESG reporting fundamentals).Data Analysis & Reporting Advanced ability to analyze large datasets, validate data accuracy, and translate waste and volume data into actionable insights. Experience with standardized reporting, KPI tracking, and performance metrics. Financial & Cost Optimization SkillsProven ability to identify cost savings opportunities, analyze vendor pricing, and support financial forecasting. Strong attention to detail in billing validation and ROI analysis.

Project Management: Ability to manage multiple client initiatives simultaneously, including sustainability projects, onboarding, and optimization efforts. Strong organizational skills with a focus on execution and follow-through.

Vendor & Contract Management: Experience working with third-party vendors (e.g., waste haulers), including performance oversight, issue resolution, and contract negotiations.

Problem Solving & Critical Thinking: Ability to identify inefficiencies in waste programs (container sizing, service frequency, contamination, etc.) and develop practical, data-driven solutions. Communication SkillsStrong verbal and written communication skills, including leading client calls, presenting insights, and coordinating across internal teams.

WHERE IS THE WORK: This position is hybrid with 2 days/week in the office after a 90-day period in-office full time. Our office is in Cary, NC.

EDUCATION: Bachelor's degree in supply chain, Sustainability, Business, or related field, equivalent training, education and experience.

BENEFITS: Recognition and career advancement opportunities based on performance. Work in a supportive and collaborative team environment. Join a company known for its innovation and commitment to customer satisfaction.

Benefits include: PTO, 16 paid holidays, and company sponsored medical insurance Company 401(k) with match