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Service Operations Manager

vonsFrisco, TX

2 days ago

Occupations

First-Line Supervisors of Retail Sales WorkersFirst-Line Supervisors of Personal Service WorkersGeneral and Operations Managers

Industries

Supermarkets and Other Grocery RetailersConvenience RetailersAll Other General Merchandise Retailers
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About the role

Service Operations Manager Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front ? end leadership come together. At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front ? end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer ? facing environment where your work directly supports store performance and customer engagement. Building the future of food and well ? being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.
Main responsibilities:
  • Leads all front - end and customer service teams, ensuring fast, friendly, and accurate service
  • Coach and develop associates on service standards, courtesy programs, and service recovery
  • Oversee daily front ? end operations including check stands, self ? checkout (SCO), service desk, and checkout processes
  • Ensure compliance with cash handling, security, returns, refunds, and transaction policies
  • Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
  • Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
  • Ensure front ? end readiness for audits, compliance requirements, and company programs
  • Hire, train, coach, schedule, and develop service associates, supervisors, and front ? end staff
  • Support shrink reduction, fraud prevention, and proper handling of restricted items
  • Complete required reports and maintain strong communication with management teams
  • We are looking for candidates who possess the following:
  • Soft skills:
  • Strong customer ? service focus with a calm, professional team presence
  • Effective communication, coaching, and conflict ? resolution skills
  • Strong organization, prioritization, and planning abilities
  • Ability to multitask in a fast ? paced, customer ? facing environment
Competencies:
  • Front ? end and customer service operations
  • Cash handling, cash office accuracy, and compliance execution
  • Labor planning, scheduling, and service productivity
  • Service standards, audit readiness, and loss prevention support
  • Knowledge: Store operations, service programs, and front ? end systems
  • Cash handling procedures, security protocols, and transaction policies
  • Scheduling tools and basic computer applications
  • Abilities: Ability to review service metrics, labor usage, and performance trends
  • Ability to train, coach, and develop associates and supervisors
  • Ability to stand, move, lift, carry, or push moderate loads as required
Travel requirements: None
Other requirements:
  • Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct
  • We also provide a variety of benefits including: Competitive w ages paid weekly
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values: Click below to view video: ACI Values A copy of the full job description can be made available to you.

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JOB OVERVIEW

Experience level

Mid

Location

Frisco, TX

Occupation

First-Line Supervisors of Retail Sales Workers

Industry

Supermarkets and Other Grocery Retailers

Posted

2 days ago

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