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Customer Success Associate

wolters kluwerPrescott, AZ

today

Occupations

Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales and Related Workers, All Other

Industries

Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesAdministrative Management and General Management Consulting Services

$52k/year

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About the role

Are you passionate about helping customers succeed and building strong relationships? Join our team as a Customer Success Associate and play a key role in delivering exceptional client experiences while supporting the full customer lifecycle.
What You’ll Do:
  • Guide new customers through onboarding and ensure a smooth start
  • Respond to customer inquiries and resolve issues effectively
  • Support renewals and identify upsell opportunities
  • Monitor customer engagement and performance metrics
  • Provide training and guidance on products/services
  • Collaborate with internal teams to improve customer experience
  • Maintain accurate records in CRM systems
  • Build and nurture long-term client relationships
What We’re Looking For:
  • Bachelor’s degree or equivalent B2B customer service experience 2+ years of client/customer service experience preferred (B2B a plus)
  • Strong communication and problem-solving skills
  • Comfortable analyzing data and using CRM tools
  • Customer-focused mindset with a collaborative approach
  • Compensation$52k/year ($24.04/hr) - $7k bonus = $59k/yr total

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JOB OVERVIEW

Salary

$52k/year

Experience level

Junior

Location

Prescott, AZ

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

today

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